Policy

This is our Privacy Statement. It explains how this site obtains, uses and keeps safe information about you.We’re committed to keeping your personal information safe and confidential both online and offline.

 

You can call our customer services team on +44 (0) 1494 778877. To help us improve our service we might record or monitor phone calls.

When you email us, we collect some personal details like your name, address and phone numbers. Email isn’t 100% secure – so we advise that you keep personal information to a minimum. With this in mind, don’t transmit your sensitive information using email.
Emails are stored on our standard internal contact systems which are secure and can’t be accessed by external parties. We store this information for an indefinite period of time in order to identify trends.

We’ll treat any survey or competition information you provide with the same high standard of care as we do all other customer information, using any details provided strictly within the terms of the competition and this Privacy Statement.

 

We use Google Analytics to measure and analyse how people use the areas of the Prime Systems website. They use cookies to gather and collate information such as the number of pages viewed on the site, the number of visitors and common ways of arriving at or leaving the site. Doing this enables us to keep our content and navigation fresh and useful. We don’t and won’t link any information collected by these outside agencies with any personal information collected about you on the website. You can learn more about Google Analytics or opt out if you wish.

 

A cookie is a small file that can be saved onto your computer when you visit a website. We use them to monitor visits to areas of our website. Prime Systems site-tracking cookies don’t contain name or address information, but they do contain a uniquely generated random number – so that we differentiate one visitor from another.