Customer Feedback
PRIME Customer Feedback provides a single place to record, store, monitor and actively manage all feedback received from customers. This can be either formally recorded feedback, by letter, or comments made by telephone or email. Designed to be used either at Head Office or on-site, PRIME Customer Feedback enables accurate information to be held and accessed for action, monitoring and management reporting.
By providing a single place to record and manage all feedback from customer, PRIME Customer Feedback ensures that the information can be used to improve products and processes and eliminate costly problems and be dealt with by the right personnel
Benefits of using the Prime Customer Feedback solution
- Accurate Recording, Storage, Monitoring and Managing of Data
- Live Management Reports
- Costs of Compensation and Goodwill instantly available
- Generates Automatic Replies Specific Responses tailored to your business
- On screen analysis or exported to Excel
- Transparent communication between central and remote functions
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