Case Studies - Siblu
France’s leading holiday park group, siblu has been providing holidays for over 30 years. In 2007 some 200,000 people stayed at one of the 12 siblu holiday parcs in France or at one of the further 12 hand-picked siblu selection parcs in France, Spain and Italy.
Responsibility for the daily management of siblu in France falls to Chief Operating Officer Ian Smith. Health & safety plays an important role in the successful operation of the company and in ensuring that siblu retains its impressive customer satisfaction rating.
PRIME was the natural choice, as Ian explains, “We found that when we outlined our requirements, the system already had it. Initially we adopted the modules for monitoring checks, maintaining policies and procedures, and accident and incidents. We have since added a customer service function and have adapted the system to meet our needs.”
The comprehensive nature of the PRIME system stems jointly from PRIME’s in-depth understanding of health & safety issues and a pragmatic approach to systems technology. This has enabled siblu to extend the system’s use beyond health & safety. “The system we now have is a dedicated resource. It’s part of our management system that is used on a daily basis,” says Ian. “It provides ongoing reminders of what to do and it never forgets! Even if an action is required three years down the line, the action pops up. It’s extremely reliable.”
“I have to have confidence that our customers and teams are protected. PRIME is a core factor in giving me that confidence. It really is a very good product and is backed up by an impressively knowledgeable team”
Ian Smith, Chief Operating Officer, Siblu
read more in the attached pdf...
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