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Safety Culture

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Risk Protection

Connells Group extend their use of Prime Systems across entire business

Founded in 1936, with over 1,250 branches nationwide, Connells Group is the largest and most successful UK estate agency and property services group.

Prime Systems were already working with Countrywide, a brand that Connells Group has recently acquired, so were delighted when Connells Group not only wanted to retain the Accident and Incident Reporting application for Countrywide but wanted to extend it across their entire estate to help them track details of accidents and incidents around their branches and properties.

Prime’s Accident and Incident Reporting application provides a simple and effective way to capture details about all incidents and enables companies like Connells Group to have immediate notification of incidents and quick access to live management information.

The application went live earlier this year for the wider Connells Group and now allows them to manage, review and monitor accidents and incidents for multiple businesses; encompassing over 1,250 offices/branches, 15,000 employees and 120,000 managed properties.

Jason Hill, Connells Group Head of Fire, Health and Safety, said, “We are really appreciative of the support Prime has provided to us since the Countrywide acquisition. We have found Prime simple to use, with easy to access reports and information; the functions and reporting types have really helped streamline our processes. Thank you to Paul and the team for being so responsive to our needs and always finding a way to ensure the system operates fully to our requirements.”

Paul Ramsell, MD of Prime said, “We were delighted to build on our existing relationship with Countrywide and have the opportunity to extend the Prime Accident and Incident Reporting application across the Connells Group estate. It’s great to hear such positive feedback from Jason on how smoothly the roll out went back in June and how it has helped streamline their processes.”

Prime are looking forward to continuing to build on their solid relationship with Connells Group whose business continues to go from strength to strength.

Away Resorts make a splash with new Hot Tubs application from Prime Systems

Away Resorts is a UK holiday park operator, with 9 parks in Lincolnshire, Isle of Wight, North Wales, Hampshire, Cornwall, Hayling Island and Essex.

Prime Systems have been working with Away Resorts since the business was founded in 2008, providing Accident and Incident Reporting, Compliance Monitoring, Audit and Guest Feedback management systems across all their holiday parks.

At the start of this year Away Resorts asked Prime if we could help them further by developing a new Hot Tub monitoring application. Hot Tubs are becoming an increasingly popular feature of holiday accommodation these days but bring with them risks that need to be managed.

Away Resorts have in excess of 250 hot tubs across their estate which all need to be tested twice a day to ensure chemical levels, temperature and cleanliness are maintained. Previously this was all recorded on paper meaning the records were open to the elements and with 4 sheets per hot tub records were difficult to manage and quick to accumulate, taking up valuable archive space.

Prime developed an application that can be downloaded to a smartphone or tablet which the user can take to the hot tub, scan a unique QR code and input all the relevant details. This information is pushed back into Prime and monitored for exceptions, this happens in real time so any issues are alerted to the relevant people quickly minimising the risk of human error and streamlining the whole process. In addition, as the app works offline it is not a problem if there is no wifi available at the time of testing, as long as the smartphone is connected to wifi once a day all data will still be downloaded.

Andrew Ewing, Head of Compliance at Away Resorts, said, “The new Hot Tub application has very quickly streamlined and modernised our processes. We can see real time data in a snapshot and our managers can jump on any issues immediately. Not only that but it has also had a positive effect on our sustainability drive. We are committed to making Away Resorts more environmentally friendly and the new app means our paper and print outputs have also been dramatically reduced.”

Paul Ramsell, MD of Prime said, “Over the last few years we have seen a steady increase in the amount of hot tubs in the holiday park sector due to their popularity with customers so we were excited to get the opportunity to work with Away Resorts to develop this new application. It’s been great hearing about how smooth the integration has been as well as the positive impact it has had across their business.”

Prime are looking forward to continuing their long standing relationship with Away Resorts for many more years to come.

If you would like to have a no obligation chat with Paul about the new Hot Tub application or any of Prime’s other systems then feel free to give him a call on 01494 778877 or drop him an email.

Furniture Village team up with Hertfordshire Fire and Rescue Service and Prime Systems in new approach to fire safety

Furniture Village opened its first store in 1989 in Abingdon, Oxfordshire and since then it has grown into the UK’s largest independent furniture retailer with 54 stores nationwide. Furniture Village also sells online.

Prime Systems have been working with Furniture Village since 2015 providing their Accident and Incident Reporting system as well as their Compliance Monitoring and Contractor Management systems. This year they decided to add the Fire Risk Assessments application.

As a business with multiple locations across England Furniture Village knew that as part of their due diligence they needed to review their fire risk assessments but were also very aware that, with the current pandemic and because there had been no material changes to any of their premises, it was going to prove to be a difficult challenge.

Undeterred, they approached their Primary Authority partners Hertfordshire Fire and Rescue Service to see if they could support them in a new approach to compliance in fire safety. Furniture Village developed a fire safety workbook which was signed off by HFRS as providing sufficient training to ensure competent persons. With this knowledge the teams had the armoury they needed to undertake a fire risk assessment review on their own premises. 

Once this training had been completed Furniture Village then developed a series of controls which were reviewed by HFRS as suitable and sufficient for a fire risk assessment to be completed with any next steps being electronically monitored to ensure compliance.

Once HFRS had approved the controls for the Fire Risk Assessment, Prime were able to add these into the application for the stores to complete. Testing was done by Furniture Village users, and HFRS were given access to review the online process. The system was then launched across the estate.

Sue Browne, Head of Compliance at Furniture Village, said, “For us as a business to undertake fire risk assessments on 54 premises would have taken over 6 months to complete but using this system with the support of Hertfordshire Fire and Rescue Service the risk assessments for all of our locations were conducted over a period of just one week.”

Liam Jackson, Fire Safety Inspector at Hertfordshire Fire and Rescue Service said, “It was a pleasure to work with Furniture Village and Prime Systems to support them with their fire risk assessments and processes. We are glad to hear that the new system is running smoothly and effectively and hope that other companies adopt a similar collaborative approach to fire safety.”

Paul Ramsell, MD of Prime said, “We were delighted to be involved in the collaboration between Furniture Village and HFRS and their innovative new approach to fire safety compliance. We were really impressed with how smooth and speedy the process was and wouldn’t hesitate to recommend a similar collective effort to our other customers.”

If you would like to have a no obligation chat with Paul about how Prime could help your business then feel free to give him a call on 01494 778877 or drop him an email.

Prime Systems push the boat out for Aquavista

Aquavista are the largest group of inland marinas in the UK. Their locations range from busy city centres to peaceful rural locations. The marinas came together in 2020 as Aquavista to deliver their shared ambition; to provide a memorable waterside experience with outstanding service and great facilities in well-connected locations.

This diverse business can present a range of hazards that need to be well managed at all times. Although Prime Systems have not had a customer in the marinas sector before, Aquavista chose Prime due to their experience of working in the holiday and leisure sector and their proven level of Health and Safety expertise in the business.

Aquavista are implementing a completely new safety management system, with the help of Jackie Gawen at Chiltern Consulting, and are using the following Prime applications to help them manage this:

Document Library – Aquavista are using the Document Library application for storing all their new policies and procedures which the sites will be able to easily access.

Compliance Monitoring – this application will help the sites understand what checks and inspections they need to do and will give the company central visibility of the status of control around the sites.

Accident and Incident Reporting – to manage incidents as and when they occur.

Contractor Management – Aquavista also plan to use this application to ensure contractors working on site are competent and approved.

Paul Ramsell, MD of Prime said, “We’re proud to be working with Aquavista, our first customer in the marinas sector. They have many similarities with our other customers in that they have multiple sites around the country offering facilities to their customers with some high risk activities and need a good level of control and visibility of risk management. After some positive regional training courses held recently on Zoom, we’re now looking forward to our applications going live with Aquavista next month and watching their business go from strength to strength.”

This project was very much a co-ordinated service between Prime Systems and Jackie Gawen of Chiltern Consulting who has helped Aquavista implement a completely new safety management system which the Prime applications will now help manage.

If you would like to have a no obligation chat with Paul or Jackie about how Prime and Chiltern could help your business then feel free to give them a call on 01494 778877 or drop them an email.