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Prime Systems successfully extend WHSmith application in Australia

WHSmith PLC is a global retailer, headquartered in Wiltshire, England, which operates over 1,600 high street, railway station, airport, port, hospital and motorway service station shops worldwide selling books, stationery, magazines, newspapers, entertainment products and confectionery.

Prime Systems have been working with WHSmith since 2014 when they were selected to provide a new online Accident & Incident Reporting application. One of the main benefits of the Prime application was that WHSmith were able to launch it across all their stores with no training or disruption to the reporting process due to its ease of use and flexibility. For that reason it was seen as more of an upgrade of the old in-house system rather than a new system. The Prime application uses the “Universal” user approach, whereby stores can submit accident and incident reports quickly and easily, the reports are then received by the central safety team for review and investigation.

In 2010 WHSmith opened their first Australian store in Melbourne Airport. Since then, they’ve expanded rapidly, opening stores in Adelaide, Brisbane, Canberra, Melbourne, Perth, Sydney and across other parts of Queensland and New South Wales. As well as WHSmith branded stores based in Australian airports, stations and universities, they also operate under other brands – Zoodle, Gadget Shop, Fresh+ and franchises Supanews, Wild Card & Gift and Kenny’s Cardiology.

Last year Prime were asked by WHSmith if they could extend the system to their sites in Australia. Rather than simply adding new sites, the Australia business had different requirements (as detailed above), so Prime had to work out how to add a different reporting structure into the existing system, whilst still giving the UK based risk management team easy access to data and management reporting. Prime were able to bolt on a separate system that linked to the existing one, which then gave them the freedom to incorporate all the different factors and requirements WHSmith Australia wanted. This included flagging certain accidents in a different way to the UK so that they were escalated to management if they were deemed serious, different terminology for Near Misses and Enforcement Visits and a different investigation process.

The system was tried and tested by a few selected users before being successfully rolled out across 60 sites in Australia.

Paul Ramsell, MD of Prime says, “We were delighted with how well the Accident and Incident Reporting application has evolved for WHSmith and how seamless the Australia extension process was. The ability to be flexible with our products to fit the needs and variations of our customer’s business is vital to allow us to build the relationships we have with companies like WHSmith. It’s been great to see how they have embraced our system and extended its use across more parts of their diverse range of businesses.”

Paul Atherden, Group Health and Safety Manager at WHSmith says, “Whilst we were using Prime for both our UK and International based stores, we were keen to apply some further tailoring of the system for our Australian operations which had grown in size over the last few years. Prime worked with WHSmith to understand and spec out these further requirements. Creating a separate tailored system which enabled us to refer to local terminology (benefitting the end user), improved reporting capabilities for both the Australian and UK offices, and enabled us to incorporate additional features to cover different legislative requirements such as Workers Compensation insurance. Prime delivered the system on time and to the agreed budget enabling a smooth roll out across our Australia business, that has strengthened the reporting of accidents and incidents, providing improved visibility and assurance.”

Prime are looking forward to continuing their long-standing relationship with WHSmith for many more years to come.

If you would like to have a no obligation chat with Paul about how Prime could help your business then feel free to give him a call on 01494 778877 or drop him an email.

Prime Systems successfully upgrade Cheshire West and Chester Council application

Cheshire West and Chester Council is a local authority with borough status in the county of Cheshire.  It provides a full range of local government services including Council Tax billing, libraries, social services, processing planning applications, waste collection and disposal and is a local education authority. 


The varied nature of the work of a local authority presents a range of hazards that need to be well managed at all times.  Prime Systems have been working with Cheshire West and Chester since 2011, providing their Accident & Incident Reporting application for use across all of the Council’s properties which include offices, schools, public buildings and public areas. Cheshire West and Chester use Universal access so that any council employee is able to very simply report an accident or incident on to the application, the central Health and Safety team are then notified and can follow up and action it. The application can also provide the Council with detailed management reporting that they can extract to report back to the various directorates, committees and management teams.

Since 2011 Prime have supported and evolved the Accident and Incident Reporting application with the Council, and this year, due mainly to changes to the structure of the Council and a desire to simplify the process, Prime has completely changed how accidents and incidents are allocated and made it more employee focused rather than site of accident focused.  At the same time Cheshire West and Chester were upgraded to the new version of the Accident and Incident Reporting application. Prime worked closely with Cheshire West’s Health and Safety Coordinator, Helen Thompson, to set up a test system in which they could review the new system, trial it and make amendments until they were completely happy that it was ready to launch.

Paul Ramsell, MD of Prime said, “We were delighted with how well the Accident and Incident Reporting application has evolved for Cheshire West and Chester and how seamless the upgrade process was.  There have been no issues and in fact Helen says it’s working even more smoothly now, while still giving them the data that they need to be able to report accident and incident performance to management teams.”

Prime are looking forward to continuing their long-standing relationship with Cheshire West and Chester for many more years to come.

If you would like to have a no obligation chat with Paul about how Prime could help your business then feel free to give him a call on 01494 778877 or drop him an email.


Prime Systems go the extra mile for Simpson Travel

Simpson Travel are a specialist tour operator with 40 years experience offering villa, apartment and hotel holidays in spectacular locations in the Mediterranean and beyond. They pride themselves on being able to offer idyllic destinations, luxury accommodation and award winning personal service.

This diverse business can present a range of hazards that need to be well managed at all times.  Simpson Travel chose Prime due to their experience of working in the holiday and leisure sector and their proven level of Health and Safety expertise in the business.

Prime are proud to be working with Simpson Travel as they head into their second season using the Accident & Incident Reporting and Compliance Monitoring applications. Prime’s Accident & Incident Reporting application is widely used across the holiday and leisure sector and provides a simple and effective way to capture details about all incidents and enable companies like Simpson to have immediate notification of incidents and quick access to live management information. Simpson were one of the first adopters of Prime’s new Compliance Monitoring application, and worked closely with Prime to enhance it further. It allows the Simpson location managers to quickly complete their safety assessments across all their properties and services, and notifies the relevant people of key risks or faults identified. It gives Simpson assurance that their properties have been thoroughly assessed at the start of the season, and allows regular ongoing checks to ensure that safety standards are maintained.

Ed Pyke, Operations Director of Simpson Travel said, “I’ve worked with Prime when I have been in two different travel companies and responsible for overseas Health and Safety.  I find Paul and the Prime team incredibly adaptive and customer service focused and a great business partner for Health and Safety in multi-site operations. I wouldn’t hesitate to recommend Paul or Prime if you are looking for a bespoke and service focused H&S solution to partner with.”

Paul Ramsell, MD of Prime said, “It’s been great working with Ed and his team, who have given us important feedback to help us further enhance our systems, and we are pleased that we can meet and hopefully exceed the expectations of a company who pride themselves on award winning service standards.”

Prime are looking forward to continuing to work with Simpson Travel as their business goes from strength to strength.

If you would like to have a no obligation chat with Paul about how Prime could help your business then feel free to give him a call on 01494 778877 or drop him an email.

Lake District Estates steam ahead with Prime Systems

Prime Systems are proud to work with Lake District Estates within their diverse areas of business since 2016. This varied business can present a whole host of hazards that needs to be well managed at all times.

Lake District Estates Co Ltd’s areas of operation include residential lettings and the management of caravan parks, a marina complex, self-catering holidays, private holiday ownership, retail outlets and two Heritage Visitor Attractions – Ullswater Steamers and Ravenglass & Eskdale Railway.

Lake District Estates chose Prime to work with due to their experience of working in the holidays and leisure sector and their level of Health & Safety expertise in the business.

After the initial set up for the holiday parks, Prime were asked to provide a bespoke Compliance Monitoring system to be used within the management of the rental properties, which was followed by an extension of the system to the Ravenglass & Eskdale Railway and Ullswater Steamers. Today, Lake District Estates use Prime Systems for all their safety compliance monitoring, accident and incident reporting and safety documentation management.

Paul Ramsell, MD of Prime says, “The ability to be flexible with our products to fit the needs and changes of our customer’s business is vital to allow us to build the relationships we have with companies such as Lake District Estates. It’s been great to see how they have embraced our system and extended its use across more parts of their diverse range of businesses.”

Scott Jeffery, Property Management & Health and Safety Coordinator at Lake District Estates says, “Prime are very responsive to our needs, always looking to improve the system and make sure it’s working for us. One of the main benefits of the system is being reminded with email alerts when we need to take action at a particular property, or renew a certificate for a piece of machinery. It keeps us informed of events and incidents around our sites and it helps us to encourage a positive approach to safety management across the business, and demonstrates to our staff and customers that we take safety very seriously.”

Prime will shortly be upgrading the Accident & Incident system as part of a major project being rolled out across all our customers and look forward to working further with Lake District Estates Co Ltd as they grow their business further.

If you would like to have a no obligation chat with Paul about how Prime could help your business then feel free to give him a call on 01494 778877 or drop him an email.

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