Away Resorts is a UK holiday park operator, with 9 parks in Lincolnshire, Isle of Wight, North Wales, Hampshire, Cornwall, Hayling Island and Essex.
Prime Systems have been working with Away Resorts since the business was founded in 2008, providing Accident and Incident Reporting, Compliance Monitoring, Audit and Guest Feedback management systems across all their holiday parks.
At the start of this year Away Resorts asked Prime if we could help them further by developing a new Hot Tub monitoring application. Hot Tubs are becoming an increasingly popular feature of holiday accommodation these days but bring with them risks that need to be managed.
Away Resorts have in excess of 250 hot tubs across their estate which all need to be tested twice a day to ensure chemical levels, temperature and cleanliness are maintained. Previously this was all recorded on paper meaning the records were open to the elements and with 4 sheets per hot tub records were difficult to manage and quick to accumulate, taking up valuable archive space.
Prime developed an application that can be downloaded to a smartphone or tablet which the user can take to the hot tub, scan a unique QR code and input all the relevant details. This information is pushed back into Prime and monitored for exceptions, this happens in real time so any issues are alerted to the relevant people quickly minimising the risk of human error and streamlining the whole process. In addition, as the app works offline it is not a problem if there is no wifi available at the time of testing, as long as the smartphone is connected to wifi once a day all data will still be downloaded.
Andrew Ewing, Head of Compliance at Away Resorts, said, “The new Hot Tub application has very quickly streamlined and modernised our processes. We can see real time data in a snapshot and our managers can jump on any issues immediately. Not only that but it has also had a positive effect on our sustainability drive. We are committed to making Away Resorts more environmentally friendly and the new app means our paper and print outputs have also been dramatically reduced.”
Paul Ramsell, MD of Prime said, “Over the last few years we have seen a steady increase in the amount of hot tubs in the holiday park sector due to their popularity with customers so we were excited to get the opportunity to work with Away Resorts to develop this new application. It’s been great hearing about how smooth the integration has been as well as the positive impact it has had across their business.”
Prime are looking forward to continuing their long standing relationship with Away Resorts for many more years to come.
If you would like to have a no obligation chat with Paul about the new Hot Tub application or any of Prime’s other systems then feel free to give him a call on 01494 778877 or drop him an email.