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David Lloyd Leisure extend their use of Prime to support operational standards

David Lloyd Leisure is an international sports, health and leisure business that runs health clubs and gyms across Europe, 100 in the UK and a further 15 across mainland Europe.

Prime Systems have been working with David Lloyd Leisure since 2006 and over time developed their own Prime Accident and Incident Reporting application. In 2012 they extended their use of Prime by adding in the Prime Health and Safety Monitoring application to record and manage the regular safety checks carried out by each club.

At the end of 2018, David Lloyd Leisure identified Prime Systems as having the best system to help them launch a new set of operational checks, focusing on the “Brilliant Basics” of making sure each club was ready to open and operate in accordance with the company’s standards. Subsequently, Prime configured their newly launched Compliance Monitoring application for David Lloyd Leisure to use, working closely with them to ensure it met the needs of the business. Prime adapted the system to incorporate hourly controls, to ensure clubs completed their club checks at the right time each day, and they also improved the layout of the checks so that they worked better on the tablet devices used by each club. Prime are now developing automated daily extracts to feed into David Lloyd Leisure’s internal management data system in order to allow them to integrate the data from Prime into the club’s KPI and management reporting.

David Lloyd Leisure trialled the system in a number of UK clubs to test the concept and once satisfied rolled it out across all of their clubs, including those in Holland, Belgium, Italy, France, Germany, Ireland and Spain. Feedback to date from the clubs has been positive and they have embraced the system and processes.

In the first four weeks, they saw the number of club operational checks increase up to an average of 94% compliant. That’s three times per day, seven days per week i.e. 21 times per week per club x 116 Clubs. Their aim is to reach 100% checks as they continue to support the team to bed in the new system, processes and ways of working.

Paul Ramsell, MD of Prime Systems says, “We were delighted with how smoothly the Compliance Monitoring application launch went and it’s been really interesting to see how Prime is now being used on an operational level as well as on a Health and Safety level by David Lloyd Leisure.”

Sukhs Chawla, Project & Technical Support Manager at David Lloyd Leisure says, “2019 has been an incredible journey for me with the Prime Systems team, we have worked amazingly as a team to deliver a system which meets the needs of our business and we are certain this is a game changer for our operations teams in ensuring the highest standards are maintained for our members and worthy of our premium brand. The system has helped us identify common issues across our estate and also provided a tool which we can use in preparation to ensure we are ready operationally for future promotions. Thanks Paul and the Prime team!”

Prime Systems are looking forward to continuing their long-standing relationship with David Lloyd Leisure for many more years to come.