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Prime Systems successfully upgrade Cheshire West and Chester Council application

Cheshire West and Chester Council is a local authority with borough status in the county of Cheshire.  It provides a full range of local government services including Council Tax billing, libraries, social services, processing planning applications, waste collection and disposal and is a local education authority. 


The varied nature of the work of a local authority presents a range of hazards that need to be well managed at all times.  Prime Systems have been working with Cheshire West and Chester since 2011, providing their Accident & Incident Reporting application for use across all of the Council’s properties which include offices, schools, public buildings and public areas. Cheshire West and Chester use Universal access so that any council employee is able to very simply report an accident or incident on to the application, the central Health and Safety team are then notified and can follow up and action it. The application can also provide the Council with detailed management reporting that they can extract to report back to the various directorates, committees and management teams.

Since 2011 Prime have supported and evolved the Accident and Incident Reporting application with the Council, and this year, due mainly to changes to the structure of the Council and a desire to simplify the process, Prime has completely changed how accidents and incidents are allocated and made it more employee focused rather than site of accident focused.  At the same time Cheshire West and Chester were upgraded to the new version of the Accident and Incident Reporting application. Prime worked closely with Cheshire West’s Health and Safety Coordinator, Helen Thompson, to set up a test system in which they could review the new system, trial it and make amendments until they were completely happy that it was ready to launch.

Paul Ramsell, MD of Prime said, “We were delighted with how well the Accident and Incident Reporting application has evolved for Cheshire West and Chester and how seamless the upgrade process was.  There have been no issues and in fact Helen says it’s working even more smoothly now, while still giving them the data that they need to be able to report accident and incident performance to management teams.”

Prime are looking forward to continuing their long-standing relationship with Cheshire West and Chester for many more years to come.

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