To all Prime Customers
Firstly, I hope you are all well and staying safe in these challenging times.
I just wanted to make sure you were all aware of the following features in Prime that may help you keep track of illnesses and potential illnesses across your sites. These are things you may already be making use of, but there may be some of you who are not aware of what can be done to help your reporting and analysis.
If you use this application in Prime, you can set it to have illnesses or suspected illnesses reported and tracked. Most of you already have an Incident Type of “Illness”, but some of our customers have already asked us to set up new Incident Types such as “COVID-19” or “Suspected Virus”. These can be set up so that when a user reports one, email alerts are sent to the relevant people in your organisation to inform them immediately. Our standard reporting and analysis functions will allow you to report on these incidents and provide you with detailed management information. On all incident types, there is a tab called “Affected Persons” where you can record details of people affected, illnesses and symptoms.
If you use this application in Prime, don’t forget it’s easy for us to set up new checks for your sites to complete. There may be additional controls you want your sites to carry out in the coming weeks to ensure your sites are following procedures and instructions. By having checks added, even on a temporary basis, you can make sure your sites know what they should be doing, and you can see that they are doing it.
If you use this application in Prime, don’t forget you can upload any policy, procedure or other information for your sites to have quick access to. Things are changing by the day at the moment so new policies and procedures that you produce can be quickly uploaded to this system for immediate visibility to your users.
Our support team are here as always to help you if you have any questions, so please get in touch with them with any questions and I or one of my colleagues will get back to you. The simple changes I have outlined above can be done quickly as part of your standard support agreement with us. Not all of you use Prime in the same way and may not use all of the applications I have mentioned above, but please let us know if there is anything we can do to help.
All the best, Paul and the Prime team.