FAQs

There is no one price for Prime, you only pay for what you use. We charge an annual subscription that is set according to the size of the system, including the number of users, locations, and modules you use. The price will range from a few hundred pounds a year to a few thousand, but it is priced to fit your needs.

Yes. Four of our modules have an offline mobile app you can download from the Google Play or App Store. These are for Accident & Incident Reporting, Food Diaries, Pool Diaries and Hot Tubs. We are currently developing a brand new offline app for our Compliance Monitoring system for use in 2023. You can use a handheld device for all Prime modules as long as you have a data or wifi connection, by simply using the devices web browser.

Our philosophy is to always make our systems intuitive and easy to use as we know that most of our users aren’t PC experts and are very busy in their day to day job. So our systems are kept simple to use and quick. One of our new customers said that PRIME was “the simplest yet most effective product on the market”.

We offer as much user training as you want, and we usually provide a half day “train the trainer” session, but we know that new users can pick up how to use the system very quickly. We also provide printed and downloadable user guides which are accessible at any time in the system itself.

We can control who can see what very easily. This means that if you want users to only see their own data, then that is what they will see. Or, if other users need to see all data, or perhaps data for a particular part of the company, then we can set up the system in that way too. As with all of our systems, we set them up exactly how you want them to work.

Yes, where a module includes workflow or authorisation requirements, the system can monitor automatically the time taken between each stage and alert users when deadlines are approaching or have passed. You can also view target levels on screen and download performance reports.

There is no limit on the number of locations, we have customers who have one location and customers with thousands of locations.

Yes, as PRIME is web based it can be accessed from anywhere in the world.

Yes, most parts of the system can be displayed in any western language.

Customers can contact PRIME by phone or email and we will respond to your call quickly. If our support team can’t help then the call is quickly escalated to our technical team. Your annual subscription includes unlimited support.

PRIME is backed up by Health & Safety experts, so you can draw on years of specialist knowledge as well as a high level of technical support. The system is designed by safety and business professionals so is more than simply a software solution. Also, the system is extremely flexible and we can change it to your own requirements, often at no extra cost.

Yes, absolutely. One of our core values is to give the customer exactly what they need, and that is the strength of the PRIME system.

We are accredited in Cyber Essentials Plus and ISO9001. This demonstrates that we keep your data secure in line with Government standards, and our team follow Quality Management standards. Our hosting parners are all accredited with ISO27001 information security standards. We use our own monitoring systems to ensure that the right controls are in place to ensure data security.

It is hosted by ANS in Manchester, England. We have back up and disaster recovery provisions in London and Buckinghamshire. We use expert hosting companies to provide secure and robust servers.

You can use Prime with any operating system, and with any browser still supported by its vendor. This includes Google Chrome, Microsoft Edge, Firefox and Safari. We always recommend that you keep your browsers up to date with latest versions to ensure security of your devices.

Yes, although we would need to ensure that your servers were compatible with PRIME and that we could continue to support the systems through remote access.

Yes, even small companies need systems to manage their own processes and we have single location and single user companies who use our systems.

Yes. We always like to meet potential customers face to face so that we can fully understand their needs, but we can also set up demonstration accounts for you to play with the system in your own time. Contact us for a demo account.

Prime use expert developers to build the systems. Our sister company Chiltern Consulting are a leading Health and Safety consultancy and provide the expertise in the latest Health and Safety practices and regulations to ensure the system are always up to date.

That’s one of the factors, but we also look at the number of locations at which the system is used, and which parts of the system you want to use. You only pay for what you use, and we give you a tailor-made quote.

Most of the cost is the annual subscription, but we will also modify the system as much or as little as you need, so there may be one-off customisation costs when you start using the system.

Yes, for example our Accident & Incident Reporting system integrates with our Claims Management system to give you full management of insurance claims. Actions raised from different parts of Prime are visible in one Central Actions screen, and all of the modules that you use are accessed from one central home page. Having said that, if you only want to use one module, that’s no problem, you only pay for what you need.

Yes, all of our modules have a management reporting section where you can download detailed spreadsheets in a few clicks. We can also set up automatic reports that are emailed to you on a schedule that you choose.

All of the reports you get from Prime are in Excel spreadsheet format so you can amend them as you wish. We can also design custom reports that you can download on a regular basis, or have emailed to you. We will work closely with you to make sure that the reports are in a format that works for you and gives you the information you need.

There is no limit on the number of users, and we don’t charge for concurrent users.